While written contracts provide clear evidence of agreement, they often suffer from poor drafting and unclear terms that can complicate understanding and enforcement.

Recovering debts is hindered by uncertainties in contract terms, validity, and the financial backgrounds of the parties involved.

The lack of immediate communication between borrowers and collectors poses a significant challenge in the debt recovery process.

Debt collectors frequently contact individuals who have already settled their debts due to outdated records and ineffective communication processes.

The debt collection industry struggles with outdated practices that fail to adapt to changing business environments, lacking effective customer segmentation and modernization.